Refund policy

Returns, Replacements & Refunds

At Twilight Mart, we want you to be happy with your order. If something is wrong with your item, tell us and we will make it right.

Eligibility
You can request a return or replacement within [7] days of delivery if:
- the item is damaged or defective,
- you received the wrong item, or
- the item is missing parts or accessories.

How to request a return
1. Contact us within [48 hours] of delivery at info@twilightmart.com or on WhatsApp at 6304145470
2. Send your order number, your name, and clear photos or a short unboxing video showing the problem.
3. We will review your request within [2] business days and reply with the next step.

Please do not send an item back before we approve the request. Returns sent without approval will not be accepted.

Return shipping
If the item is damaged, defective, or wrong, we will arrange the pickup or cover the return shipping cost.

Replacements
If your return is approved, we will send a replacement of the same item, subject to stock. If the item is out of stock, we will refund you instead.

Refunds
- Prepaid orders (UPI, card, net banking): the refund goes to your original payment method within [7] business days after we approve it. Your bank may need extra time to show it.
- Cash on Delivery orders: we will refund you by bank transfer or UPI. We will ask you for your account or UPI details, and send the refund within [7] business days after we approve it.

Refused or undelivered orders
If you refuse a Cash on Delivery order, or the courier cannot deliver it because of a wrong address or an unreachable phone number, the order may be cancelled and returned to us.

Cancellations
You can cancel an order before it is shipped by contacting us at info@twilightmart.com. Once an order has shipped, please refuse delivery or use the return process above.

Items we cannot accept back
Items that are used, damaged by the customer, missing their original packaging or accessories, or reported after [7] days of delivery.