Shipping policy

Shipping & Delivery Policy

Last updated: October 1, 2026

This policy explains how Twilight Mart processes, ships, and delivers your orders. By placing an order with us, you agree to this policy.

WHERE WE DELIVER
We currently deliver to serviceable pincodes across India. You can check whether we deliver to your area by entering your pincode on the product page or at checkout. We do not ship outside India at this time.

ORDER CONFIRMATION AND PROCESSING
- Prepaid orders are processed after your payment is confirmed.
- For Cash on Delivery (COD) orders, we may confirm your order by phone call, SMS, or WhatsApp before shipping. If we cannot reach you or you do not confirm, the order may be cancelled.
- Orders are processed and handed to our courier partner within 1-3 business days. Business days are Monday to Saturday, excluding public holidays.
- Your items may be shipped from different locations, and an order with more than one item may arrive in separate parcels. You will not be charged extra shipping for this.

DELIVERY TIME
After dispatch, delivery usually takes 5-7 business days, depending on your location. Remote areas and some pincodes may take longer. These are estimates and not guarantees. Delays can happen because of courier issues, weather, strikes, festivals, or other events outside our control.

SHIPPING CHARGES
- Shipping is free on all orders.
Any shipping charge is shown at checkout before you place your order.

CASH ON DELIVERY
- COD is available for serviceable pincodes.
- Please keep the exact amount ready if possible, and pay the delivery person when you receive the parcel. We will accept UPI at the door, if applicable.
- Please do not refuse or ignore a COD delivery without a valid reason, because every failed delivery costs us shipping both ways.

TRACKING YOUR ORDER
Once your order ships, we will send you tracking details by SMS, email, or WhatsApp. You can use the tracking link in that message or our Track Order page to see where your parcel is. Tracking may take up to 24-48 hours to show updates after dispatch.

DELIVERY ATTEMPTS AND FAILED DELIVERIES
Our courier partner will usually try to deliver [2-3] times. If delivery fails because the address is wrong or incomplete, you are unreachable, or the parcel is refused, the parcel will be returned to us and the order may be cancelled. If your parcel is returned to us because of an incorrect address you provided, we may contact you to arrange re-shipping, and a shipping charge may apply.

ADDRESS ACCURACY
Please check your name, phone number, full address, landmark, and pincode before you place your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to change your address, contact us as soon as possible. We can change it only if the order has not been shipped.

DAMAGED, TAMPERED, OR WRONG ITEMS
Please check your parcel when it arrives. If the package looks damaged or tampered with, or the item is damaged, defective, or not what you ordered, contact us within [48 hours] of delivery with your order number and clear photos or an unboxing video. We will then handle it under our Refund Policy. We recommend recording an unboxing video, since it helps us resolve claims quickly.

LOST OR DELAYED PARCELS
If your tracking has not moved for 7 days, or your order has not arrived within 12 business days of dispatch, contact us. We will investigate with the courier. If the parcel is confirmed lost, we will send you a replacement or refund you, as you prefer, subject to stock.

CANCELLING AN ORDER
You can cancel an order before it ships by contacting us. Once an order has shipped, please refuse delivery or use the return process in our Refund Policy.

CHANGES TO THIS POLICY
We may update this policy from time to time. The version on this page, with the "Last updated" date, is the one that applies.